This customer purchased a government contract plan for a high-speed wireless data allotment at a set monthly cost. Like all customers, fire departments choose service plans that are best for them. We made a mistake in how we communicated with our customer about the terms of its plan. Verizon issued the following statement in response: "This situation has nothing to do with net neutrality or the current proceeding in court. Verizon imposed these limitations despite being informed that throttling was actively impeding County Fire's ability to provide crisis-response and essential emergency services," Santa Clara County Fire Chief Anthony Bowden wrote in a declaration, per Ars Technica. "This throttling has had a significant impact on our ability to provide emergency services. The allegations, reported earlier Tuesday by Ars Technica, were made as part of a suit by a number of states and other entities to reverse the FCC's move to end net neutrality. Fire Department said that during the effort to fight the recent Mendocino Complex fire, one of its trucks, equipped with Verizon wireless service, had its connection speeds dramatically slowed, and was unable to restore full-speed service until it agreed to take out a higher-speed plan. Verizon said Tuesday that it made a customer service mistake by not quickly restoring high-speed wireless service to a fire truck that had gone over its data cap, but insists net neutrality is not to blame.
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